For an easily searchable version of this FAQ please go to Search FAQ which is an an external site. You will need to use your Back button to return to this website.
What about GDPR?
GDPR is a European Law. GDPR does not apply to email messages sent to businesses based in the USA.
How do I order?
Please go to the exact website url of the list of interest then click on the “Add to Cart” link which is usually at the bottom of the Home or Introduction page. This link will take you to the Shopping Cart which contains delivery and payment details.
What are your Payment Options?
We offer payment via Paypal where you can pay securely with most major credit cards or via a Paypal account. A Paypal account is NOT required if you wish to pay by credit card and you should see the credit card payment option on the first screen after clicking “Check out with Paypal” in our Shopping Cart. (If you already have a Paypal account but wish to pay via credit card you may have to select the option “Continue as a Guest” at Paypal ) If you unable to see the credit card payment option at Paypal then please try and change your browser or clear your cookies as this will usually solve the problem.
How are my data purchases sent to me / Where is my download link?
The List is provided in .csv format (which will open in Excel) via a download link which will be emailed to you as per the details in the Shopping Cart page. The download link will be sent to the email address that you provide in our Shopping Cart. Please ensure that you provide a correct and working email address. If it appears you have not received the download link within the time frame we stipulate in the Shopping Cart then contact us but please firstly check your spam folder or any other folder that might filter incoming email. Also please ensure that your email system does not block incoming email messages that contain links.
DELIVERY EMAIL ADDRESS For the delivery of your download link please provide an email address that is connected to your established (e) business website domain. If you only use a free type email address such as Gmail, Yahoo, Hotmail, MSN, Mail, Outlook then please contact us for more information BEFORE placing an order.
We also cannot accept orders from buyers using an email address connected to a new, ‘under construction’ or ‘coming soon’ website.
Do you offer Discounts?
Please see the Shopping Cart for any Discount offers.
How many times can I use my purchased list?
You can use the list as many times as you like.
Can you send us Sample Records?
We regret we do not send out free samples. However, you can view example records via a link on the Home or Introduction page of the list in question. Also we do provide the best guarantees in the industry regarding deliverability. Please see the Terms page.
Can you send us a VAT invoice?
We do not charge VAT but we will send you an invoice after payment upon request.
I have lost the list I purchased. Can you resend the Download Link?
We urge you to save your list purchases in a safe place after downloading and to guard against data loss by making copies. We can re-send download links but we only keep lists for a maximum of 4-6 months. After that, you will need to purchase the latest version although we can provide a 50% discount if you purchased that list previously.
My credit card payment has been declined.
Are you trying to pay with a corporate credit card? If so, some corporate cards as well as certain other cards with no spending limits seem to be have restrictions at Paypal’s IPN system (Instant Payment Notification) set by the Credit Card Issuer. You will need to check that with your card issuer. The alternatives are to use another credit card or we can accept a bank transfer which usually take a couple of days to clear.
My list file will not download or will not open properly.
File will not download: It might be that file delivery service was off-line for a few moments or there was a break in the connection. Please try it again. If the problem persists then please send us a screenshot of any errors you see.
Also if the Download link has arrived in your Spam Folder please move the e-mail to your Inbox. Then try again and click on the red VIEW FILES icon in the Hightail message and choose SAVE FILE.
We also suggest to try these troubleshooting steps below as workarounds and see if the following will help:
Please clear the cache and cookies, close the browser you’re using, re-open it and then log back in File Delivery Service and download the files.
For instructions on how to clear your cache and cookies, click the link below:
https://hightail.zendesk.com/hc/en-us/articles/204310654-How-to-Clear-Your-Cache-Cookies
You may also try ruling out the current browser you’re using and try a different one.
File will not open properly: If you have already downloaded the file and it does not open properly then please advise what program you are trying to open it with and if you are using a MAC or Microsoft. A screenshot or errors would also help us to better understand the issue. Many MAC users are unable to open .csv files without all the data appearing in just one column – but we have a simple work around for this problem – just save the csv as an Excel Workbook or request us to do this and send the file to you again. You should then be able to open and read the file without further problems.
What about duplicate Email Addresses?
It is possible there are duplicate website addresses or business names in each list as we often supply more than one unique email address at each website address but there are no duplicate email addresses in any of our individual lists.
However, if you plan to purchase MORE than one closely related list ( for example; List of Restaurants and List of Bars) in this case there might be a limited number of duplicate email addresses. Contact us for more details, letting us know the lists of interest.
Types of Email Addresses?
Email addresses in our Lists include both generic (usually around 40% of the total) and non generic addresses. All email addresses are researched from the businesses website address. See the “Data Sources” page for more details.
Can we select data by Town, County, Region or State?
Unless stated otherwise on our websites we only offer Country wide Lists. However, we do understand that many of our customers only require data from a certain geographical area – that is one of the the reasons that we price our country wide lists as such competitive levels. Therefore we hope that a list purchase will still prove to be worthwhile even if data is only required from a limited geographical area.
Does the List contain Contact Names or Job Titles?
We do not include job titles or contact names (although many of the email addresses listed contain a named contact, example: JohnDoe@xyz.com) Please understand you will find it impossible to obtain genuine and up to date Lists or Directories with contact names at our price point as the only way to keep such contact names up to date is to telephone the organizations every few months to check the contact information which is obviously an expensive process resulting in finished data which is then sold at far higher prices. Please be wary of any seemingly similar lists at our price point with contact names as the maths simply does not add up.
To see details of the data that our lists contain please see the Home or Introduction Page of the list in question. You can also view a sample data via our websites that shows exactly the type of data that is included. As you will see we do not mention that we supply Contact Names or Job Titles.
This point is also covered in the Shopping Cart where the order is placed and in our Terms – Point 4
How are your lists researched? What is the source of this data?
Our Data is different! We use the web to manually research and verify all the records held in our database.
Using search engine techniques, conventional mailing lists and other relevant business data our dedicated off shore research team manually searches on the web to find each business listed. When found they visit that firm’s website to confirm and verify details such as business activities and other relevant data such as email address. Then every few months in order to keep the resulting data up to date we send a verification email to all the addresses in our database and we simply delete out the addresses that bounce and amend records accordingly. In addition many of our lists include CASS (USA lists) or PAF (UK lists) verified postal addresses.
By comparison, most competing lists are compiled simply by keying unverified information from published sources of information such as public records, telephone books or trade directories. That is why those types of lists are so inaccurate and out of date! After all, when was the last time you updated your business details in such publications? On the other hand, anyone who is seriously in businesses keeps contact information on their website up to date.
So there can be little doubt that the web is going to provide the most accurate and up to the minute business data. That is why all our directories and lists have been painstakingly researched and verified via web research methods. However, the email addresses listed are not transactional nor so called opt in – please see our Terms page for details of our email delivery guarantee.
Can information in a list be filtered by company type or specialist activities or specific products or services offered ?
Unless mentioned otherwise on the website that is generally not possible. However, please check back to the website/list of interest for more information and view a wide range of sample data.
Do I get regular updates to the list when available?
No. Lists are sold on a one off basis only. Updated lists are offered to previous buyers from time to time at discount rates.
What are the positions of the people with the email addresses? Are they buyers/purchasers, Managers, CEO’s etc
We do not know that information unless it is indicated within the email address provided Eg; Manager@xyz.com
Do you provide Fax numbers, company sales turnover or the number of employees at each business listed?
We do not provide any of the above information.
How old is all this data?
The last update date is mentioned in Red Type on the Home or Introduction relating to each list.
Can you guarantee that all email addresses listed are deliverable?
Subject to our Terms, Yes. Please see the Terms page for full details.
Which email delivery service accepts Purchased Lists?
If you need help in locating a suitable email delivery service that will send messages to our lists then please visit:- Email Marketing Tips or contact Clickback who are the market leader in sending email to a purchased list. For full details see the “Sending Email” page
We had bad experiences when buying lists from other vendors. How can we check out vendors such as yourself before purchase? Do you provide testimonials?
Yes there are a number of poor quality lists in the marketplace. Before buying ANY product online especially mailing lists or other digital products we advise you to carry out due diligence via the web prior to purchase. Visit respected sites such as the Better Business Bureau and search for company and product name/type to see if there have been complaints. Do the same via major search engines such as Google – search for company or product name followed by words such as complaint, scam, rip off etc. You will not have to search for long to discover the vendors to avoid. Unless mentioned on the Home/Introduction page of the list in question we do not provide testimonials as we do not wish to give out the names of our customers.
Are your Lists Opt In?
No but please understand there really is no such thing as a truly valid purchased opt-in email list. The only valid optin list is a list created from contacts that have opted-in to receive details of YOUR products or services. So called “Opt in” lists sold by other list suppliers are usually supplied on the basis that those listed have ‘opted in’ to received commercial messages via email. This basically means, any message, from any sender! But while some of those listed might have agreed to receive email messages concerning a very specific subject, from a very specific supplier, most never agreed to receive email messages from any other third party.Therefore, if you are offered so called ‘opt in’ lists from other list suppliers you will need to follow up to see exactly what proof of an opt in they can provide.
My Email Delivery Service will not send out my email messages.
As per our Terms and as mentioned on other pages on our websites such as the “Sending Email” page some email delivery services such as Constant Contact, Mail Chimp, (Mailchimp) SendGrid, Aweber, Vertical Response and others have stricter rules and stricter enforcement of those rules than others. Some services, but not all insist you cannot email to a purchased list and that you can only email out to a “transactional” list – which means you must already have an established relationship with the recipients. Clearly, our lists do not meet that requirement and what some email delivery services will or will not send is beyond our control. If you are unclear on this point please see our Terms of Business for further details but if you need help in locating a suitable email delivery service that will send messages to our lists then please visit:- Email Marketing Tips or contact Clickback the market leader in sending email to a purchased list via the “Sending Email” page above.
Why do you no longer offer pre-sale telephone support?
From January 1, 2016 we will not be providing pre-sale telephone support and now request that customers contact us by email instead. Last year virtually all customers found the information they require on our websites either without the need to firstly contact us or by firstly contacting us by email. All such email inquiries are answered in a timely manner by one of our managers.
The requirement to properly and expertly answer a tiny number of pre-sale telephone inquiries in all the time zones in which we operate (USA, Europe & Australia) adds significantly to our costs and ultimately these costs must get passed on in the form of higher prices. So instead we would prefer to keep our very reasonable prices as low as possible by responding to questions by email only.
You will also find that most customer questions are answered in this FAQ page.
Thank you for your understanding.
We are getting a problem with Bounces.
Firstly please let us know which Email Delivery Service you are using.
Please be assured that we send email messages to those listed every few months and then simply take out the hard bounces. Of course data does decay quickly but the rate of hard bounces in the supplied list should not exceed 3-5%.
As per our Terms of Business we do give proportionate refunds for Hard Bounces but please understand the type of bounces you are getting. Hard Bounces or Soft Bounces?.
Hard Bounces (examples: “User unknown”, “Account does not exist,” “domain does not exist,” “mailbox does not exist”) These type of addresses are definitely not going to get delivered and should be deleted from your database. We will always refund for these types of bounces.
Soft Bounces (examples: “user over quota,” “mailbox full”, “blocked due to content”) These types of bounces are beyond our control. But these types addresses will usually be deliverable at a later date or deliverable if you adjust your content.
Also are you getting any bounces with messages that indicate that your IP address or the IP address of your email delivery service is being blocked by certain servers or that your server is “timing out” ? These may also show up as “Relay Errors”. You can check IP bans at http://mxtoolbox.com .
Could you also please provide us with more details on how you are sending out your email messages? Our Terms of Business specify that you should use a professional email delivery service and such email delivery services will provide precise details on the cause of each bounced email and will provide you with a file that contains the bounces. Could you please send us that file of bounces so we can check further?
Please understand that we are unable to support customers who are using web based services such gmail or their own IP or website hosting service to send email messages in reasonably large quantities. Such services do not usually produce a file of bounces which we can then easily check. Also customers using such services to send large numbers of emails are usually contravening the terms of their hosting service and risk getting their IP address blocked as well as similar problems at SpamHaus.
See http://email-marketing-tips.info/how-to-send-commercial-email-messages/ which provides a lot more info on Email Delivery.
Do you support or offer refunds based upon the results of email “verification” services?
With a couple of exceptions we do not.
Please understand that we send an email message to all those listed every few months and then take out the hard bounces. If there was an easier, cheaper and equally accurate way to check our data (such as verification services where an email is not actually sent ) then we would of course be using such a system as this would save us a very considerable amount of money each year.
The reason that we do not use Email Verification services is that after testing many such services they produced VERY different and mostly unreliable results. So we only provide refunds for hard bounces where an email has actually been sent. However, there are two important exceptions to this rule:
We will refund for email address that fail the email verification checks at Clickback if you use their services to send out email to our lists. Clickback by necessity have the most stringent checks to protect their sender reputation as they specialize in sending email to purchased lists. This offer does not apply to any other email delivery service.
We will refund for “Hard Bounces” if you use the excellent verification service offered by Siftlogic . This offer does not apply to any other email verification service.
After Check Out I am taken to Paypal but the site is not in English
Best Solution: Try a different Browser.
This foreign language problem sometimes occurs at Paypal – we are not sure why but usually an English language link will be given at the bottom of the Paypal screen even if most of the page is in a language other than English.
One possible answer is that the last time you purchased at Paypal you were sent to a non English version of Paypal and that link or cookie has stuck in your cache. Clearing the cache might resolve that issue.
Alternatively please try a different browser.
Can you send my List purchase to my free type email address?
If you only use a free type email address such as Gmail, Yahoo, Hotmail, MSN, Mail, Outlook etc then we must ask you to provide some extra information BEFORE you place your order.
Credit Card option does not appear at Paypal after Check Out
Best solution: Use a different browser and then try and make the purchase again.
When you Check Out from our Shopping Cart you will be taken to Paypal where you should see the Credit Card payment option on the first screen. If not, please continue as a “Guest” to get to the Credit Card payment option. If that Guest option is not shown then your current browser might have collected unwanted cookies from Paypal preventing this payment option from being shown. The best solution is to use a different browser and then try and make the purchase again.
